Service status and support

Status information

This page provides incident reporting and troubleshooting information; it is not a live monitoring feed or an SLA measurement. Investigate issues using their timing, API responses, and account records.

Check the service

• Sign-in or console issues: record the page URL, time, and error message.
• Model API issues: check the API URL, key permissions, available models, and balance or quota.
• Chat or canvas issues: record the feature, task identifier, and reproducible steps.

Report an issue

Send the time, impact, error code, and request or task identifier to the operator, or your contractual support contact. Do not send passwords or complete API keys.

Response and commitments

We investigate impact, coordinate with relevant providers, and communicate progress. Support hours, response targets, and compensation follow the SLA and contract.